26777 Central Park Blvd., Ste. 100
Southfield, MI 48076
Re: Complaint 13749530
To Whom It Would Likely Concern:
Thank you for providing Quicken Loans the chance to react to Mrs. Townsend’s present communication with your workplace. At Quicken Loans, we just take great pride inside our company culture—a culture that is constructed on a collection of core values we call ISMs. One such ISM is “every customer, each time, no exceptions, no excuses. ” That specific ISM is manifested in everything we do, including inside our thorough review and reaction to all inquiries, problems, and complaints delivered to our attention. We sincerely regret any dissatisfaction Mrs. Townsend knowledgeable about us.
After getting Mrs. Townsend’s grievance, she was contacted by me directly. florida new payday loans As Mrs. Townsend appreciates, we usually do not concur along with her allegation that Quickens Loans guaranteed the deposit would no be refunded matter just what. ” Instead, we unearthed that our home loan Banker precisely explained our deposit policy to Mrs. Townsend. Also, Mrs. Townsend’s wife finalized a Deposit Agreement on July 8, 2019, which states in component, “If you application is rejected or withdrawn, for just about any explanation, we are going to refund your deposit without the actual price of your assessment and credit history. ” The Townsend’s house appraised at a lower price than expected, and we also were not able to shut their loan as a result. In amount, a refund that is full maybe not owed into the Townsends when it comes to reasons outlined above.
If you will find extra concerns, please contact the undersigned straight.
Consumer Response
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I’ve evaluated the reaction created by the continuing business in mention of the complaint ID ********* and have now determined that this proposed action will never resolve my grievance. For the guide, information on why i will be rejecting this response look below:
He initial woman on a recorded line that I spoke to in regards to my loan was contacting me. We ensured to inquire about the representative if some of these details within the loan strive to change drastically would We be refunded my whole quantity. She reacted that I would personally be refunded regardless of what. That is all unfortunate on a recorded line nevertheless the numerous agents on a recorded line that I have spoken to in regards to just refund have not allowed me he original lady that I spoke to in regards to my loan was contacting me. We made certain to inquire of the agent if some of these details into the loan strive to alter drastically would We be refunded my whole quantity. She reacted that i’d be refunded no real matter what. This really is all unfortunate on a recorded line however the numerous agents with any kind of explanation that I have spoken to in regards to just refund have not allowed me to listen to the call or provided me. The final representative that we talked with, i really believe their title ended up being Eric, had been really rude and degrading. He had been reading off the script and wouldn’t normally I want to getting sentence that is entire. He had been really rude I inquired to talk with their superior and had been Tell dad he couldn’t promise that i might be talking to that I would receive a phone call back and he would be the only person. I was scammed by the very first representative whom lied and stated i might get a complete reimbursement regardless of what. It is on a line that is recorded. They will have done me personally incorrect.
I’m demanding a refund that is full the corporation whom scammed me personally.